At Visionwest Home Healthcare we value your feedback and want to know how we’re doing. If you have a concern, would like to provide feedback, or feel there’s something we could do better, we’re here to listen.

Feedback and Complaints Form

When you make a complaint, you give us permission to share the details of your concerns with the relevant Visionwest Home Healthcare staff as needed to understand and address your complaint.

Your personal information will be collected, used and shared in accordance with the Privacy Act 2020 and our Privacy Statement. You can also choose to have support from a Complaints Advocate. For more information, visit www.advocacy.org.nz or call 0800 555 050 free of charge.

We value all feedback, whether it’s positive or highlights something we could do better. You can raise a concern or make a complaint knowing that doing so will not affect the care or support you receive from us.

If you would prefer to email us directly, please contact healthcare@visionwest.org.nz