Visionwest provides quality in-home healthcare for older adults, people living with disabilities or those recovering from an injury.
This page contains some of the frequently asked questions relating to the support services we provide and funding relating to those services.
How do I get home help, and do I qualify?
1. Eligibility
You may qualify for publicly funded home support if you are eligible for New Zealand health services and:
- Have a long-term illness (6 months or more)
- Live with a disability, including accident-related disabilities
- Are recovering from hospital treatment and need short-term support
- Are aged 65+ with age-related health needs
2. Needs Assessment
To receive funded home help, you’ll need a needs assessment through Needs Assessment Services Coordination (NASC), on behalf of Te Whatu Ora. You can be referred by a health professional or self-refer.
The assessor will identify what support you need, what help whānau or community can provide, and what formal services are required.
Find your local NASC office: www.nznasca.co.nz/find-your-local-nasc/
3. Individualised Support Plan
Once your NASC referral is approved, we’ll work with you and your whānau to create an Individualised Support Plan and schedule that fits your needs. Our trained Support Workers provide care in your home, helping you stay independent while respecting your dignity and privacy.
What In-home Support Services do you offer?
Visionwest Home Healthcare Support Services include…
- Personal Care (Funded & Private Care)
Respectful support with daily living, including showering, dressing, medication reminders, toileting, eating and drinking, and health monitoring. - Home Help (Funded & Private Care)
Help to keep your home clean, safe, and comfortable, including light housekeeping, meal preparation, grocery shopping, and companionship. - Staying Active (Funded & Private Care)
Support with mobility and staying connected, including moving safely at home, exercise, transport, and escorted outings. - Allied Health Services (ACC Funded Care)
Physiotherapy and occupational therapy to support recovery, improve mobility, and increase independence. - Palliative & End of Life Care (Funded Care & Private Care)
Compassionate care focused on comfort, dignity, and quality of life. - Dementia Care (Funded & Private Care)
Specialist, person-centred support for people living with dementia, working closely with whānau.
Click here for more details. Please note not all services are available under every funding type.
Who are Visionwest Home Healthcare Services for?
If you are 65 or over and have an age-related health problem.
- In-home Aged Care: Helping you stay independent and cared for in your own home.
If you live with a disability, or have a disability resulting from an accident.
- Disability Support: Enabling you to live your life, with the support you choose.
- Individualised Funding: Your care, your choice. Flexible support that fits your life.
If you are recovering from an injury.
- Injury & Rehabilitation Support: Supporting your recovery comfortably at home.
If you have an ongoing chronic health issue.
- Chronic Health Support: Maintaining independence with home healthcare support.
If you are a caregiver and need to take a break.
- Respite Care: Support so caregivers can rest, recharge and continue caring.
What are the different ways I can Get Support from Visionwest Home Healthcare?
Funded Home Care
Support for people who need help with daily tasks due to illness, injury, disability, or age-related health needs.
Private Home Care
Flexible, pay-as-you-go home care services to help you stay independent and comfortable at home.
Individualised Funding
Gives people living with a disability choice and control over who provides their funded support, and how and when it’s delivered.
ACC Funded Home Care
Home support for people recovering from an injury covered by ACC who need help with everyday activities.
Who pays for my home help?
In Aotearoa New Zealand, there is support available to enable you to stay in your own home if you are struggling with day-to-day tasks due to an ongoing illness, age-related health challenges or you are living with a disability.
The funding for this support is provided by:
- Te Whatu Ora: Health New Zealand
- Disability Support Services
- Accident Compensation Corporation (ACC)
Not all services are covered under the Government’s Funded Care. For those who require extra services, or if they do not qualify for government funding, we also offer Private Care services.
Who can access Funded Home Care?
- If you have an ongoing chronic health issue.
- If you live with a disability.
- If you have a disability resulting from an accident.
- If you are recovering from an injury.
- You are 65 or over and have age-related health problems.
Can I receive Funded Home Care and also access Private Care services?
Yes. Sometimes support needs aren’t fully covered by funded care. In these cases, Visionwest Home Healthcare can provide additional Private Home Care services. Our team can guide you on the options that may be right for you.
- Funded Home Care: Support for people who need help with daily tasks due to illness, injury, disability, or age-related health needs.
- Private Home Care: Flexible, pay-as-you-go home care services to help you stay independent and comfortable at home.
Contact Us for more information.
What is a Needs Assessment?
Before you can receive funded healthcare, you must have a needs assessment through Needs Assessment Services Coordination (NASC). NASC operates the needs assessment and service coordination process on behalf of Health New Zealand/ Te Whatu Ora.
With your permission, you can be referred for an assessment by health professionals GP’s, hospital staff and specialists, or you can refer yourself.
NASC has offices throughout New Zealand. Click here to find the office nearest to you.
Click here: www.nznasca.co.nz/find-your-local-nasc/
What regions do Visionwest work in?
In-home Support Services are available in:
West Auckland, North Auckland, Waikato, Coromandel, Bay of Plenty, Rotorua and Taupō.
Individualised Funding Services are available in:
Northland, Auckland, Waikato, Coromandel, Bay of Plenty, Rotorua, Taupō, Gisborne and Taranaki.
To find out if support is available in your area, go to our Contact Us page.
What certification does Visionwest Home Healthcare have?
Visionwest Home Healthcare is certified by BSI Group to the New Zealand Home and Community Support Sector standard 8158:2012.
This BSI certification demonstrates our continual commitment to quality of care.
How can I access Visionwest Home Healthcare?
1. Contact Us
To talk about your needs and the care options available to you…
- Client Get Help Form: Click Here
- Email: healthcare@visionwest.org.nz
- Call: 0800 222 040
2. Referral
If you are seeking Funded Care, Individualised Funding (IF), or ACC services, you’ll need a referral.
Talk to your GP, Practice Nurse, Healthcare New Zealand or NASC to check your eligibility and apply for funded support.
Once your funding is approved, ask your funder to refer you to Visionwest Home Healthcare.
If you’re applying for Private Care, you can contact us directly – no referral needed.
3. Home Visit
Once we receive your referral or private care application, we’ll arrange a home visit to develop an Individualisesd Support Plan that reflects your needs and goals.
4. Visionwest Support Services Commence
We’ll work with you to finalise your schedule and match you with the most suitable support staff or health professionals. Your care will then begin – designed around you, your preferences, and your requirements.
For more information visit Contact Us.