Auckland Flood and Storm Relief
Not sure where to start?
Contact Visionwest for flood support:
0800 990 026 or email whanaucentre@visionwest.org.nz
Phone lines are open 9am – 4pm, Monday – Friday.
For the latest news from the Auckland Emergency Management.
Go to:www.aucklandemergencymanagement.org.nz/major-incident/flooding-2023
Accommodation
For temporary accommodation assistance
Email aucklandfloodtempaccom@mbie.govt.nz
Visit www.tas.mbie.govt.nz
or call 0508 754 163
Financial Assistance
For welfare assistance including money
Phone Work and Income: 0800 400 100
Support and assistance may be available if you’ve been affected by flooding in the Auckland region. This includes costs for emergency food and bedding, emergency accommodation costs, loss of income and costs associated with housing evacuees.
For online help, go to Work and Income Auckland Floods.
Financial guidance:
Help to answer questions and guidance on your finances.
Phone Visionwest: 0800 990 026 or email whanaucentre@visionwest.org.nz
Social Support Services
Immediate social support
Housing:
Accommodation support:
Phone Auckland Emergency Management: 0800 222 200
Tenancy information:
Phone 0800 Tenancy (0800 836 262).
Insurance advice:
Help with insurance claims: Phone 0800 777 299
If you are uninsured:
Phone (03) 543 7290 (after hours 03 546 0200).
The Residential Advisory Service (RAS) provides advocacy and advice to homeowners about insurance claims:
Phone 0800 777 299 for more information.
For information on insurance claims, go to: https://www.nzcrs.govt.nz/
To speak to a Visionwest financial mentor, phone 09 818 0714 or email budgeting@visionwest.org.nz
Food support:
Phone Visionwest: 0800 990 026 or email kai@visionwest.org.nz
Or call at our Pātaka Kai: 97 Glendale Road, Glen Eden. Open Tuesday, Wednesday, Thursday and Friday from Noon until 2pm. No appointment necessary.
Financial guidance:
Help to answer questions and guidance on your finances.
Phone Visionwest: 0800 990 026 or email whanaucentre@visionwest.org.nz
Health and Wellbeing:
Phone your GP or Healthline: 0800 611 116
Free-call or text 1737 to talk to a trained counsellor.
Disabled person support:
Phone Whakarongorau Aotearoa, New Zealand Telehealth Services: 0800 111 213, Text 8988. Or access using the New Zealand Relay Service at www.nzrelay.co.nz
For extra assistance for the people you support, contact your local NASC or the Whaikaha contact centre: 0800 566 601. Or email contact@whaikaha.govt.nz
Deaf and disabled people and their whānau can contact Whakarongorau Aotearoa, New Zealand Telehealth Services: Text 8988 or phone 0800 111 213
If you need to evacuate disabled people from their home as part of a weather event, email viv.ruth001@whaikaha.govt.nz
Pasifika Support:
Phone The Fono: 0800 366 648
• Food support • Bedding and clothing • Financial guidance
• Health and wellbeing • Mental health support
Or South Seas Flood Relief: 0800 311 331
Te Whānau o Waipareira Support Services:
Phone 0800 924 942 or email support@waipareira.co.nz
For flood and storm relief assistance
Phone Auckland Emergency Management: 0800 222 200
This assistance includes information hubs, emergency housing, flooding/drainage/stormwater issues, access to fresh water, building assessments and waste disposal.
For online help, go to Auckland Emergency Management Flooding 2023.
Protecting Yourself after floods
For information on Food Safety, Water Safety, Electrical Safety and other safety measures go to Floods and Health.
Preparing for a Storm
The Auckland Emergency Management website has resources to help you prepare yourself, your whānau and your property for a storm. Go to: