Auckland Flood and Storm Relief Information
Visionwest phone 0800 990 026

Auckland Flood and Storm Relief

Not sure where to start?

Contact Visionwest for flood support:
0800 990 026 or email whanaucentre@visionwest.org.nz

Phone lines are open 9am – 4pm, Monday – Friday.

Download the below information in pdf format

For the latest news from the Auckland Emergency Management.
Go to:www.aucklandemergencymanagement.org.nz/major-incident/flooding-2023

Accommodation

For temporary accommodation assistance

Email aucklandfloodtempaccom@mbie.govt.nz

Financial Assistance

For welfare assistance including money

Phone Work and Income: 0800 400 100

Support and assistance may be available if you’ve been affected by flooding in the Auckland region. This includes costs for emergency food and bedding, emergency accommodation costs, loss of income and costs associated with housing evacuees.

For online help, go to Work and Income Auckland Floods.

Financial guidance:

Help to answer questions and guidance on your finances.

Phone Visionwest: 0800 990 026 or email whanaucentre@visionwest.org.nz

Social Support Services

Immediate social support

Housing:

Accommodation support:
Phone Auckland Emergency Management: 0800 222 200

Tenancy information:
Phone 0800 Tenancy (0800 836 262).

Insurance advice:

Help with insurance claims: Phone 0800 777 299

If you are uninsured:
Phone (03) 543 7290 (after hours 03 546 0200).

The Residential Advisory Service (RAS) provides advocacy and advice to homeowners about insurance claims:

Phone 0800 777 299 for more information.

For information on insurance claims, go to: https://www.nzcrs.govt.nz/
To speak to a Visionwest financial mentor, phone 09 818 0714 or email budgeting@visionwest.org.nz

Food support:

Phone Visionwest: 0800 990 026 or email kai@visionwest.org.nz

Or call at our Pātaka Kai: 97 Glendale Road, Glen Eden. Open Tuesday, Wednesday, Thursday and Friday from Noon until 2pm. No appointment necessary.

Financial guidance:

Help to answer questions and guidance on your finances.

Phone Visionwest: 0800 990 026 or email whanaucentre@visionwest.org.nz

Health and Wellbeing:

Phone your GP or Healthline: 0800 611 116

Free-call or text 1737 to talk to a trained counsellor.

Disabled person support:

Phone Whakarongorau Aotearoa, New Zealand Telehealth Services: 0800 111 213, Text 8988. Or access using the New Zealand Relay Service at www.nzrelay.co.nz

For extra assistance for the people you support, contact your local NASC or the Whaikaha contact centre: 0800 566 601. Or email contact@whaikaha.govt.nz

Deaf and disabled people and their whānau can contact Whakarongorau Aotearoa, New Zealand Telehealth Services: Text 8988 or phone 0800 111 213

If you need to evacuate disabled people from their home as part of a weather event, email viv.ruth001@whaikaha.govt.nz

Pasifika Support:

Phone The Fono: 0800 366 648

• Food support • Bedding and clothing • Financial guidance
• Health and wellbeing • Mental health support

Or South Seas Flood Relief: 0800 311 331

Te Whānau o Waipareira Support Services:

Phone 0800 924 942 or email support@waipareira.co.nz

For flood and storm relief assistance

Phone Auckland Emergency Management: 0800 222 200

This assistance includes information hubs, emergency housing, flooding/drainage/stormwater issues, access to fresh water, building assessments and waste disposal.

For online help, go to Auckland Emergency Management Flooding 2023.