Visionwest provides an initial host training course, which is usually completed prior to the young person moving into the whare. The training will give you information and strategies you can use to assist your young person.

Each young person will have a programme mentor, a youth worker, who will assist and help engage them from education to employment and  will help them transition to safe, stable accommodation at the end of the programme.

In the unlikely event of a crisis outside of normal office hours, My Whare has a phone number that can be called in the evening and weekends. It is staffed by a roster of people who are involved with the programme and familiar with crisis management.