Visionwest provides an initial host training course, which is usually completed prior to a young person moving into the whare. The training will give you information and strategies you can use to assist them.

The programme mentor, a youth worker, will assist and help engage the young person from education to employment and  will also help the young person transition to safe, stable accommodation at the end of the programme.

In the unlikely event of a crisis outside of normal office hours, the My Whare programme has a phone number that you can call in the evening and weekends. It is staffed by a roster of people who are involved with the programme and familiar with crisis management.