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Funding & FAQs

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Funding & FAQs

Visionwest’s aim is to enable counselling to be accessible to everyone. Please contact us to discuss fees and possible options of funding through WINZ, ACC, MSD or YourChoice (for ages 12-24).

Our team also includes trained and fully supervised interns who provide counselling and wellbeing sessions for a donation or koha.

Funding Options

Funding is available in certain circumstances – our administrator can advise on this as the time of arranging your appointment.

Where funding is not available, please talk with either our administrator or your counsellor. It is our intention to make counselling accessible to everyone and, as such, we will work with you to do all we can to ensure your counselling happens.


How do I book an appointment?

Go to the “Book a Session” page. You can either phone, email, text or fill in the online form. We will then get back to you to arrange an appointment time that suits you.

What are your hours?

Business hours: The office is open for all enquiries and booking appointments, Monday to Friday 8.30 am – 4.30 pm. A message can be left afterhours.

Counselling hours: Monday to Friday 8.30 am – 5.00 pm. Appointments outside of these times may be available, please discuss at the time of booking.

Can anyone make an appointment?
Yes, anyone is welcome to make an appointment and/or referral.
What type of counselling is available?
  • Children
  • Adolescents
  • Individuals
  • Couples
  • Families
  • ACC Sensitive Claims 
  • Clinical supervision
Which Counsellor will I meet with?

You can choose your counsellor from our Meet the Team page, or you will be assigned an appropriate counsellor when you contact us to arrange a session time.

How long is a session and what will happen there?

Most sessions are just under an hour long. What happens in a session depends on you. Your counsellor will talk to you about what you’d like to achieve from your time together and facilitate the time to ensure your needs are met. Please remember, everything you share with your counsellor is totally confidential.

Can I have my session online or is it always face-to-face?

We offer both face-to-face and online sessions. This can be arranged at the time of booking.

What is the Visionwest Wellbeing Centre like?

It is our intention for you to feel safe, supported, and welcome and our premises are set out to help this.

  • We are located at 93 Glendale Road, in a converted house close to the Glen Eden business area.
  • We are close to public transport and off-road parking is available.
  • We have a comfortable waiting room and a children’s activity corner.
How much does each counselling or wellbeing session cost?

Session costs vary in price and may even by funded. It is our aim to provide counselling to all who need it, so please read the information above relating to counselling funding.

What if I can’t make it to my appointment?

As soon as you are aware that you’re unable to make it to your appointment, please let us know. We have a waiting list and will usually be able to offer your space to someone else.

How can my child access the in-schools counselling programme?

Parents, guardians and the children themselves can request a place in one of our in-school counselling programmes. To find out more, contact us.

Flora’s Story – Independence at 100 Years Old

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I’m 100 years old. I used to be a nurse then, once my family grew old up, I was in hospital administration. Thanks to Visionwest, I’m still in my own unit. It makes me feel so good to still have...