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Operating Under COVID

Details of support delivery under the current COVID regulations are listed below.

Under the current COVID settings Visionwest Services will operate as follows:

Whānau Centre
If you have a need or enquiry that is not answered below, please phone our Whānau Centre, 09 818 0781.

Pātaka Kai – Food Support
Visionwest Pātaka Kai is open four days a week; noon – 2pm, from Tuesday – Friday.

If you need emergency food support, come to the Whanau Centre driveway – 93B Glendale Road. Signs are in place.

Please wear a mask and keep social distance between all staff and other whānau.

Please note – there is no need to come early and queue – we have plenty of food to go around.

You can also contact us by:

PHONE: 09 818 0781.

PLEASE NOTE: If you or someone in your household has COVID, do NOT come to Visionwest. Email and we will help you.

Community Housing
If you have an urgent housing enquiry: Phone 09 818 0700 ext. 3.
• This number will be manned 8.30am – 5.00pm, Monday to Friday.
• If you call outside of hours, or can’t get through, please leave a message.

• If you have any issues with your property, contact your Tenancy Manager by phone, text or email.
• If you need tenancy support afterhours or in the weekend, contact our call centre: Phone 0800 664 464.

Wellbeing Centre

The counselling team is currently offering face-to-face sessions and also operating online via phone or video-chat.

For face-to-face sessions, physical distancing is maintained and we prefer client whānau to wear a mask – all counsellors will wear a mask.

If you would like to book a counselling session:

1. Either phone 818 0760 or email
2. Tell us your name, phone number and email (if possible). Please also indicate how you would prefer to engage in your counselling session: face-to-face, phone, or online (Skype, Microsoft Teams, Facebook Messenger etc.). The Counselling Team’s preferred online platform is Microsoft Teams as it is more secure. Please ensure that you have downloaded the relevant app to your phone or computer so that you are ready to go.
3. We will be in touch to discuss more details.
4. You will be allocated to the first available and most suitable counsellor.

Mātanga Oranga – Kaupapa Māori Trauma-Informed Care Centre
If you have an appointment scheduled, you will be contacted with the option of doing this by online video or phone call.

Money Mentors
The budgeting team is providing face-to-face, video and phone sessions. If you wish to speak to a financial advisor, please get in touch:

• Phone: 09 818 0714
• Email:

Community Connection
If you have a need that one of our Community Connectors could help you with:

Phone: 09 818 0781.

If you have Covid or are in isolation and have a support need:


Youth Solutions
Your course facilitator will be in touch to tell you about your course. Online options for training may be provided.

Pae Aronui – support for rangatahi
If you are part of the Pae Aronui programme your Kaiārahi Rangatahi will be in contact with you.
For other rangatahi needing support, our team are available to kōrero – especially if you are not enrolled in school, training or employment – but others are also welcome.
Please contact the Whānau Centre 09 818 0781 and ask to be referred to Pae Aronui.

Eden Cottage – Early Learning and Care
Eden Cottage is open.

Whānau, please check email and Storypark for more details.
All enquiries can be sent to

Home Healthcare
Visionwest Home Healthcare is continuing to provide in-home healthcare, however, if COVID cases increase, there is the potential for staff shortages in homecare, and homecare organisations will need to scale back services temporarily.

This could involve:

    • a reduction in housework services,
    • a reduction in the number of support visits,
    • a change the support worker and/or time and frequency that you currently receive a service.

You will be advised well ahead of time if your support is affected in any way.

Please note: Our Support Workers will wear appropriate PPE and take all appropriate health precautions, however, if you do NOT want a visit from your Support Worker, please phone the Home Healthcare office to cancel – 0800 222 040.

Further help
Are you eligible for a financial payment or benefit additional support?
You and your whānau may be entitled to financial payments from the Government. These include food grants, benefits, and other financial supports.
These payments are given through the Ministry of Social Development NZ (MSD) and WINZ. If you are finding it tough going at the moment, contact MSD or visit to find out if you’re eligible for financial assistance.
For more information, go to the MDS website, or phone 0800 559 009.

Please remember to wash your hands and to be kind to each other as we work through this challenging time together.

Kia maumahara te horoi ō ringaringa, a, ka mahi tātou ki tēnei wā uaua kia atawhai atu tātou ki a tātou.

For any health-related questions about COVID-19 please contact the dedicated COVID-19 Healthline number (0800 358 5453). You can also visit for more information.

Waea atu ki te waea COVID-19 Healthline (0800 358-5435) mo ngā pūkōrero mo COVID-19 ara, haere atu hoki ki te pae tukutuku

Me noho haumaru, Me whakaora i ngā tangata, Me whakamutua te mate.
Stay safe, Save lives, Stop the virus.

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